| Thank you for visiting Global IT Solution ( GITS ) |
Global IT Solution is a privately held corporation. Our company develops and markets computer software products and computer telephony systems for a wide variety of industries and government organizations. GITS likewise provides consulting services relating to our products including in-house and on-site training, customer support and maintenance, and customized development. GITS has developed the PACER predictive dialer phone system which includes a full featured IVR system and ACD software. Voice broadcasting systems and services are provided by our organization.
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| Why choose Global IT Solution (GITS) ? |
GITS has a proven history of success in our industry with a depth in technical expertise, service, and products that is hard to match. We can provide your organization with reliable and time-tested solutions. Database has weathered the ups and downs of our volatile industry by focusing on our strengths and listening to the needs of our users. Included is a partial list of some of our Customers that we've had the privilege to serve.
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| Overview |
We provides a complete range of Contact Center Services like
- Inbound and Outbound voice support
- Email support services
- Online chat services
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| Instaknow Solution |
Connects Call Center client-server systems to client mainframes on a real-time basis to answer client inquiries and enter client requests/orders into client's systems for immediate fulfillment.
Provides automatic e-mail responder that intelligently answers client e-mails with correct responses from multiple in-house and Web based data sources.
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| Benefits |
Immediate response to client questions. Immediate order fulfillment. Eliminate data re-entry. Reduced errors. Higher customer satisfaction. The Instaknow solution paid for itself in 7 months.
Dramatically reduced customer service costs. Faster response to customers. Higher customer satisfaction.
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| Product & Demonstation |
GITS has prepared several full length presentations, each featuring a complete company profile plus a listing of our products, services and customers. Included are several different demonstrations of application development tools, CRM campaigns, and a presentation on our call center predictive dialer phone system (PACER). This presentation describes PACER's robust features plus a tutorial on predictive dialer features and functions.
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